Since February 2011, I have had the great pleasure of withing with SYSTMS of NY. The information technology (IT) services they provide the Town of Gates include remote managed services, on-site technology support, consulting on software and hardware products that best fit our needs, and project-based information technology consulting and support. During the course of our numerous projects and inquiries, the Technology Care Consultants (TCCs) of SYSTMS of NY have proven to be diligent and thorough workers that sincerely care about our technology and productivity. I am quite impressed with their prompt response to our technology needs, as well as their willingness to share their IT knowledge and expertise. The TCCs that come on site are professional, diligent, honest and dependable. Although IT challenges are numerous, the managed services provided by SYSTMS of NY helps prevent IT problems from occurring, which greatly decreases our downtime and increases overall productivity. SYSTMS of NY provides me with monthly and quarterly reviews of our IT infrastructure strengths and weaknesses. In addition, their Technology Care Advisor (TCA) consistently contacts us to address any concerns and ensure our satisfaction. Over the last four months, we've started to realize an excellent ROI. Overall, I would give SYSTMS of NY my highest recommendation.

Mark Assini
Town Supervisor
Town of Gates